Laya Healthcare Concierge

Laya Healthcare Concierge is here to answer any health-related questions you may have. Your Laya Healthcare Concierge team is made up of experienced nurses, including midwife and paediatric nurses, who between them have decades of clinical experience and are supported by our medical advice panel.

Exclusive to our members, Laya Healthcare Concierge is available at no extra cost on all schemes until end of December 2023.

Fair usage policy applies.

All Questions Answered

So, if you want to know the answers to things like…

  • “What’s the best route for my maternity care?”
  • “I’ve had a life-changing diagnosis … what do I do next?
  • “How long will my recovery be?”

Or any question, on any healthcare issue. Available on all schemes for members aged 18+, we can help you to sort through medical jargon and explain everything - from what a diagnosis means, to understanding your treatment plan, to what happens when you leave hospital.

And everything in between.

Looking after you always.

Contact your Laya Healthcare Concierge team

Call: 021 202 2893



Laya Healthcare Concierge is available on all schemes for members aged 18+. However, if a member is under 18, a parent/guardian can call on their behalf. 


Frequently Asked Questions (FAQ)

How Does It Work?

We’ve made it simple. Any health-related query you have, pick up the phone and call or email our Laya Healthcare Concierge team directly for answers and advice.

 There are 4 key steps: 

  1. Calour team on 021 202 2893 or email
  2. Response on the spot
  3. Or a call or email back, if the question is more complex
  4. Follow up info after the call

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