Contact Centre Opening Hours

Please note that our contact hours are currently Mon to Fri 8.30am - 5pm Sat 10am - 3.30pm. We apologise for any inconvenience caused.

Your personalised Member Area

It really matters to us that you can make a claim or get the answers you need quickly and easily. That’s exactly why we created Member Area. It’s your personalised health insurance portal where you can check your cover, claims and more. 

You can access your Member Area online or through your Laya App.

Watch the short step-by-step video below to see how to make a claim and how to check the status of a claim.

 

What can I do in Member Area?

Review your cover

  • Understand your cover for hospitals, scan centres, procedures, Consultants and everyday medical expenses
  • Make a claim online
  • View your claims history and download your statement of claim
  • Download your policy documentation, including claim forms

Manage claims

  • Make a claim online
  • View your claims history and download your statement of claim
  • Download your policy documentation, including claim forms

Renew, update and pay

  • Renew your cover online
  • Add a member to your policy
  • Make changes to your personal details
  • Make a payment online

Log in to discover your Member Area

Register today

or log in to your Member Area