Our most commonly asked questions

These and many other queries can be answered in our easy to use Member Area

Answer your query instantly online...

  • Check your cover for medical procedures
  • Check your cover for everday medical expenses
  • Renew your policy
  • Check if your claim has been processed
  • View all documents and policy details
  • Edit your personal details
Answer your query now
  • Check your cover
  • Renew your policy
  • Download your documents
  • View your claims
  • Edit your personal details
  • Make a payment
  • Add a dependant

Or download the Member App to make or submit a claim and check on its status.

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Visit us

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Eastgate Road, Eastgate Business Park,
Little Island, Co Cork, T45 E181, Ireland
Office opening hours
Monday to Friday 10am - 3.00pm
Saturday Closed
Sunday, Bank Holidays Closed
Write to us

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We also have a webchat service available Monday—Friday 9am—5pm which you can access at the bottom of this screen. If webchat does not appear, the service may currently be at capacity at this time and we recommend that you visit your Member Area.

...or contact our Customer Care or Sales team

Monday to Friday 9.00am - 6.00pm
Saturday Closed
Sunday, Bank Holidays Closed

Need medical advice at home or overseas? We're here to help...

GP line 021 202 2860
Physio line 021 202 2862
Nurse line 021 202 2861
Overseas 00 353 21 422 2204