Our most commonly asked questions
Check cover
(Medical procedure)
Check cover
(Everyday expenses)
Your policy documents
Edit personal details
Make a payment
These and many other queries can be answered in our easy to use Member Area
COVID-19 service notice
As a result of Covid-19 (coronavirus), laya healthcare has taken preventative steps to protect our members, our team and the wider community by closing our office. We continue to operate our business remotely and our Member Area, website and phone lines are unaffected. We apologise for any inconvenience this may cause and we thank you for your patience and understanding on this matter.
Following updated Covid-19 advice from the Government and the HSE on 27/3/2020 we have closed our laya healthcare office temporarily until further notice. Our Customer Care team continue to operate as normal and we have the following channels available to answer your query.
Answer your query instantly online...
- Check your cover for medical procedures
- Check your cover for everday medical expenses
- Renew your policy
- Check if your claim has been processed
- View all documents and policy details
- Edit your personal details
- Check your cover
- Renew your policy
- Download your documents
- View your claims
- Edit your personal details
- Make a payment
- Add a dependant
Or download the Member App to make or submit a claim and check on its status.
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| Monday to Friday | Closed |
| Saturday | Closed |
| Sunday, Bank Holidays | Closed |
We also have a webchat service available Monday—Friday 9am—5pm which you can access at the bottom of this screen. If webchat does not appear, the service may currently be at capacity at this time and we recommend that you visit your Member Area.
Our most commonly asked questions
Contact Number Update
Due to changes being introduced by the Commission for Communications Regulation (COMREG), all 1890 numbers will no longer be in operation in Ireland from 1st January 2022. This means the main contact phone number for laya healthcare, 1890 700 890, will be replaced with 021 202 2000 from 1st January 2022.
However, we continue to encourage all members to use their 24/7 personalised online Member Area where you can check your cover, review your claims & claims payments we’ve made to you, access your policy documents, review and renew your policy, make payments and much more.
...or contact our Customer Care or Sales team
| Monday to Friday | 8.00am - 7.00pm |
| Saturday | 10.00am - 3.30pm |
| Sunday, Bank Holidays | Closed |
Need medical advice at home or overseas? We're here to help...
| GP line | 021 202 2860 |
| Physio line | 021 202 2862 |
| Nurse line | 021 202 2861 |
| Overseas | 00 353 21 422 2204 |