How to make a claim 

Claims must be submitted within 12 months of the treatment date on your receipt. Claims take around 10 working days to process. 

Click or tap the pink dropdowns below to find out how to make different types of claims.

Is your treatment medically necessary?

The proposed treatment must be medically necessary and satisfy the criteria in our schedule of benefits for conditions of payment, including clinical indicators. Please check with your clinician to ensure you meet the relevant clinical indicators for your planned procedure.

All claims are paid in accordance with our scheme rules and table of benefits.

Frequently Asked Questions