Contact Centre Opening Hours
Please note that our contact hours are currently Mon to Fri 8.30am - 5pm and Sat 10am - 3.30pm. We apologise for any inconvenience caused.
What do I need to know about monthly direct debit collections?
Monthly Direct Debit Collections:
If you are paying monthly, please find below the payment dates for the next few months:
-
- Friday 5th January 2024
- Friday 9th February 2024
- Friday 8th March 2024
- Friday 5th April 2024
- Friday 10th May 2024
- Friday 7th June 2024
- Friday 5th July 2024
- Friday 9th August 2024
- Friday 6th September 2024
- Friday 4th October 2024
- Friday 8th November 2024
- Friday 6th December 2024
- Friday 10th January 2025
- Friday 7th February 2025
If your payment is unsuccessful one month, we’ll roll it over to the next month and collect both instalments in one go. If your direct debit doesn’t go through two months in a row, contact us and we can chat about an alternative payment method.
What do I need to know about quarterly direct debit collections?
Quarterly Direct Debit Collections:
If you are paying quarterly, your direct debit payment will be collected on the first week of your renewal month and quarterly from then. The quarterly frequency is dependant on your renewal month. To help you plan, we have outlined the collection months below;
Renewal Month | Collection Months |
January | January, April, July & October |
February | February, May, August & November |
March | March, June, September & December |
April | April, July, October & January |
May | May, August, November & February |
June | June, September, December & March |
July | July, October, January & April |
August | August, November, February & May |
September | September, December, March & June |
October | October, January, April & July |
November | November, February, May & August |
December | December, March, June & September |
If your payment is unsuccessful one quarter, we’ll roll it over to the following month and normal payments will resume the next quarter.