Laya healthcare launches 24/7 Mental Wellbeing Programme for members

Wednesday, 11th July 2018: In the first move of its kind by a health insurer in Ireland, laya healthcare today announced the launch of its 24/7 Mental Wellbeing Support Programme, an exclusive new benefit that gives its members access to a range of confidential support services to help them maintain positive mental health and wellbeing.

From 1st July 2018, all laya healthcare members aged 16+ can access the 24/7 Mental Wellbeing Support Programme from their renewal at no additional cost and benefit from immediate help and support in managing any personal issues they might be facing.

Laya healthcare’s 24/7 Mental Wellbeing Support Programme provides a broad range of support for a range of services, including:

  • Advice on practical, day-to-day issues that cause anxiety and stress
  • Legal Assistance for a range of issues
  • Financial Assistance & Consumer Advice
  • Career Guidance & Life Coaching
  • Mediation for conflict resolution

*see Notes to Editor for full list of services available

Commenting at the launch of its 24/7 Mental Wellbeing Support Programme, Dónal Clancy, Managing Director of laya healthcare said, “Mental health and wellbeing is an important part of our overall health. It affects everyone, but not everyone benefits from access to expert wellbeing help or even knows how to access it.

“Our new 24/7 Mental Wellbeing Support Programme will give our members the opportunity and tools to take care of their mental wellbeing and to be able to reach out to qualified counsellors and experts in different fields such as legal and financial planning to offer immediate support and help to manage any personal issues they might be facing. We are building on our promise to look after our members, always”, Clancy added.

Counselling Psychologist, Dr. Sarah O’Neill, who works directly with laya healthcare on its 24/7 Mental Wellbeing Support Programme said the new benefit will help people to improve and maintain good mental health, “Life is busy for all of us, and this new benefit provides a huge breadth of supports that will have relevance to everyone, not just those struggling with anxiety or mental wellbeing issues. If you’re experiencing relationship issues, having trouble with a landlord or you’re struggling to cope after the death of a loved one, this benefit will put you in touch with qualified experts who can offer immediate ‘in the moment’ advice and guidance. Just feeling listened to and offered expert advice can often diffuse anxiety tied to a specific problem or issue.”

New benefit details:

The 24/7 Mental Wellbeing Support Programme is based on laya healthcare’s hugely successful Employee Assistance Programme (EAP) that offers support to thousands of employees in businesses across Ireland. Now available for the first time to individual health insurance members on renewal, support can be accessed quickly and easily 24 hours a day, 7 days a week, 365 days a year by phone. For more information visit

Members can access a nationwide network of fully qualified, accredited and experienced counsellors and psychotherapists located within a maximum distance of 30 miles of a member’s home or workplace. Speed of access is key to early intervention in mental wellbeing. Laya healthcare members will benefit from rapid access to counsellors or qualified experts, with initial contact made within 48 hours and appointments offered within five working days. 

Members can also access a panel of experts experienced in a variety of fields, including financial and tax advisors, legal professionals, career counsellors and more, to help members with everyday issues that may be impacting their wellbeing. 


Support Services Available


Covering issues such as:

Counselling Services

Access to trained counsellors, Psychotherapists and Psychologists who can offer short-term intervention and advice covering practical, day-to-day issues that cause anxiety and stress.

Legal Services

Consultation with Irish solicitors including those specialised in family law matters, property conveyancing, criminal law,

probate law

Financial Services & Consumer Advice

Consultation with qualified Financial Advisors who can offer advice on household budgeting, borrowing/debt management, retirement planning, saving & investment advice.

Mediation services

Help with disputes in the workplace, or issues related to family business, defective goods & services, building & construction

Life Coaching

Confidence coaching, presentation and time management skills.

Career Guidance

Access a panel of career coach specialists in career guidance, Helping with CAO and 3rd level choices, executive coaching,

self-employment preparation.

Laya healthcare’s 24/7 Mental Wellbeing Support Programme
also offers multi-lingual mental wellbeing services, with counsellors who can work therapeutically in Spanish, French, German, Italian, Portuguese, Irish, Dutch, Polish, Russian, Romanian, Ukrainian, Latvian, Hindu, Urdu and Punjabi. Members can also choose to access counsellors who can work through sign language, if necessary.