Contact Centre Opening Hours
Please note that our contact hours are currently Mon to Fri 8.30am - 5pm Sat 10am - 3.30pm. We apologise for any inconvenience caused.
Direct Debit Terms and Conditions
General Terms:
- I/We instruct you to pay direct debits from my/our account at the request of Laya Healthcare.
- The amounts are variable and may be debited on various dates.
- I/We understand that Laya Healthcare may change the amounts and dates only after giving prior notice.
- I/We will inform the bank/building society in writing if I/We wish to cancel this instruction.
- I/We understand that if any direct debit is paid which breaks the terms of this instruction, the bank/building society will make a refund.
The Direct Debit Guarantee:
- This is a guarantee provided by your own bank as a member of the Direct Debit Scheme, in which banks and originators of direct debits participate.
- If you authorise payment by direct debit then
- Your Direct Debit Originator will notify you in advance of the amounts to be debited to your account.
- Your bank will accept and pay such debits, provided that your account has sufficient available funds.
- If it is established that an unauthorised Direct Debit was charged to your account, you are guaranteed a prompt refund by your bank of the amount so charged.
- You can cancel the direct debit instruction in good time by writing to your bank.