Welcome to Digital Customer Care from Laya Healthcare. Access information when it suits you with your personalised Member Area account. 

Our promise to ‘look after you always’ extends to our new digital services so that managing your health insurance is only ever a click away 24 hours a day, 7 days a week. As a Laya Healthcare member there’s so much to discover. Your Member Area allows you log in, check your cover, view your policy and view all of the benefits that apply to you.  

With Member Area you can: 

Tick iconCheck your everyday medical expenses cover

Tick iconMake changes to your personal details

Tick iconReview your hospital and scan centres cover

Tick iconView your claims history and download your statement of claim

Tick iconUpdate your contact preferences, such as whether you would like to receive your documentation by email rather than post

Tick iconFind out more about additional benefits which are specific to your scheme e.g. our HeartBeat 

Some actions can only be carried out by the Main Member on the policy, these are:

Tick iconRenew your policy

Tick iconDownload your policy documentation

Tick iconAdd a member to your policy(Don't forget newborns are free up to your renewal - just add them within 13 weeks of their birth)

Watch this video to for an overview of what you can do:

What's new? Member Area extended to all adults

We have extended our Member Area to all adults. If you have adult dependants on your policy simply login and enter the email address and mobile number for the adults on your policy.  Then they can activate their accounts and check their personalised cover instantly.