Check your cover and more with Member Area


Access information when it suits you with your personalised Member Area account.

Welcome to Digital Customer Care from Laya Healthcare.

Our promise to ‘look after you always’ extends to our new digital services so that managing your health insurance is only ever a click away 24 hours a day, 7 days a week. As a Laya Healthcare member there’s so much to discover. Our member area allows you log in, check your cover, view your policy and view all of the benefits that apply to you. 

With member area you can: 

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Check your everyday medical expenses cover

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Make changes to your personal details

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Review your hospital and scan centres cover

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View your claims history and download your statement of claim

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Update your contact preferences, like whether you would like to receive your documentation by email rather than post

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Find out more about additional benefits which are specific to your scheme e.g. our HeartBeat screening.


Some actions can only be carried out by the main member at this time, these are:

‌                       Tick icon Renew your policy

‌                       Tick icon Download your policy documentation

‌                       Tick icon Add a member to your policy(Don't forget newborns are free up to your renewal - just add them within 13 weeks of their birth)

Watch this short video to learn more


Just visit Member Area, register your details, take a look around and enjoy Digital Customer Care from Laya Healthcare.