Contact Centre Opening Hours

Please note that our contact hours are currently Mon to Fri 8.30am - 5pm Sat 10am - 3.30pm. We apologise for any inconvenience caused.

Join online or log in to our member area

To join online you'll need your Group I.D. number. Please contact your HR department for this.

Already a member? Our Member Area is full of information you can access at a time that suits you. Welcome to Digital Customer Care from Laya Healthcare. 

Logging in allows the main member to;

Tick icon Review your cover for hospitals, scan centres, procedures and consultant cover.

Tick icon Check your everyday medical expense cover.

Tick icon Change your personal details.

Tick icon View your claims history, download your statement of claim.

Tick icon Download your policy documentation.