Contact Centre Opening Hours

Please note that our contact hours are currently Mon to Fri 8.30am - 5pm Sat 10am - 3.30pm. We apologise for any inconvenience caused.

Join Our team

At laya healthcare, we hold a profound belief in supporting our people not only in their professional journey but also in their personal development. We understand that to excel at work, you need to feel valued and appreciated for your contributions, while also being empowered and supported to further your growth and readiness for future career advancements.

We are committed to creating an environment that fosters growth and success, offering a diverse range of benefits, supports, and flexible hybrid working arrangements. Our goal is to provide you with the tools and opportunities to be the best version of yourself, both personally and professionally.

Laya Healthcare Customer Service Advisor (Temp 12 month contract)

How would you like to join our team and work with one of the Great Places to Work? Do you want to work in a fun working environment that will both challenge and reward you? If so, laya healthcare have an exciting opportunity for you in our Customer Service Department.

Full-time positions available temporary 12 month contract. This is a hybrid-based role. Our offices are located in Little Island Cork.

 

The role:

  • Support our members enquiries, evaluate situations and respond appropriately through all contact channels.
  • Record and respond to all complaints to ensure that complaints are dealt with in a timely manner, and to ensure that all complaints and the remedial action taken in accordance with guidelines set out within the Consumer Protection Code
  • Ensure computer records reflect up to date communications with the member.
  • Ensure that members payment methods are accurate, and all transactions recorded on individual or Group accounts to reflect billing changes.
  • To sell laya healthcare products to individuals and groups and to ensure follow up action to each sale, in accordance with Sales Procedures.
  • To enrol members on the Avondhu system and to ensure members details are entered correctly.
  • To achieve required CX standards across all interactions on all our channels. 
  • Carry out credit control in instances where monies are outstanding.
  • To identify and to contribute to continuous improvements in working practices and customer care.
  • To undertake all duties required to develop and maintain Customer Service, and any other duties requested in order to fulfil the needs of the business.

 

Eligibility:

  • Minimum of Leaving Certificate or equivalent is desirable. Third level qualification also desirable but not essential.
  • Experience involving client contact or customer service in the insurance industry.
  • Excellent verbal and written communication skills are essential for this role.
  • This role would suit a sincere and capable individual.
  • You will enjoy learning and be keen to participate in the company’s success.

 

To apply for this role, please email recruitment@layahealthcare.ie with a copy of you CV and a cover letter and quote the job title in the subject line of your email.

 

At laya healthcare we value diversity and recognise the benefits it can bring to our team and our customer interactions. We celebrate difference and want our people to be representative of all communities.

 

If you require reasonable accommodation for any part of the application process, please let us know

 

Laya Healthcare Limited, trading as Laya Healthcare and Laya Life, is regulated by the Central Bank of Ireland. You will receive practical and financial support to achieve the Minimum Competency Qualification in Insurance which is a requirement in this role.

It has been and will continue to be the policy of Laya Healthcare to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, religion, age, gender, gender expression, national and ethnic origin, membership of the travelling community, marital and family status, disability or any other legally protected categories.

At Laya Healthcare, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each team member, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Growth and Development Opportunities

Unlock your potential with us. We provide comprehensive training and development programs to nurture your skills and expertise, empowering you for future success.

Flexible Work-Life Balance

Achieve harmony between work and personal life with our flexible hybrid working arrangements. We believe in supporting your well-being and giving you the freedom to thrive.

 

Rewarding Employee Benefits

We value your hard work. Enjoy a range of enticing benefits, including competitive salary packages, health insurance coverage, and recognition programs that celebrate your contributions.

Why join our team?

  • Valued and Recognized: We believe in acknowledging the exceptional work of our team members and ensuring that every contribution is appreciated.

  • Empowerment and Support: We offer immersive training supports to help you feel confident and succeed in within your role.

  • Diverse Range of Benefits: Our comprehensive benefits package is designed to meet your needs and support your well-being.

  • Variety of Locations: We offer opportunities in diverse locations, providing you with choices that align with your lifestyle.

  • Flexible Hybrid Working: Embrace a work-life balance that suits you best with our flexible hybrid working arrangements.

 

Benefits

Our team enjoys a diverse and inclusive workplace, with flexible and hybrid working structures to ensure a healthy work-life balance. Our team members also enjoy great benefits including:

  • Health insurance from the day you join
  • 100% maternity and paternity pay after 12 months
  • Performance-related pay
  • Pension contributions
  • €250 gym or club subsidy from the day you join
  • Hybrid working options
  • Career progression opportunities
  • An array of wellbeing initiatives and much more