CareOnCall

No matter what time of the day or day of the week, through our CareOnCall service we are here to Look After You Always.

CareOnCall offers online GP consultations seven days a week, a home prescription service and unlimited phone access to GPs, nurses and physios. The only service of its kind on the market, CareOnCall is available to all laya healthcare members.  To review whether some of these benefits are available on your scheme now, log in to your Member Area.

‌An overview of the CareOnCall services available to our members:

 

GPlive video consultations allow you to speak face to face with an Irish Registered GP who can provide clinical advice and guidance. Available on our dedicated smartphone app and responsive website, GPlive is designed to give you peace of mind on the go, no matter what time of the day or day of the week. 

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Prescription Service allows you to order a prescription online 24 hours a day for a range of medical conditions. All prescriptions are reviewed and issued by an Irish registered GP, you can order from the comfort of your own home and receive your prescription by post within three days.

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GPline gives you telephone access to a doctor 24 hours a day, 365 days a year. The service is completely confidential and simple to use. You can call our GPline at any time to speak with a friendly medical professional who will arrange a call back from a GP at a time that suits you.

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Nurseline offers you friendly and practical advice - 24 hours a day, seven days a week – from qualified nurses with a range of clinical experience. The service is completely confidential and you can call at any time, day or night.

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Physioline gives you telephone access to a physiotherapist for expert advice. Where appropriate, the physio will provide you with a specific programme of exercises to alleviate your problem, which you can download to your smartphone for ease. 

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CareOnCall Services are provided in accordance with your scheme rules and table of benefits, which you can find on Member Area.

What makes CareOnCall unique?

  • GPlive, our online GP consultation is available 7 days a week to suit busy schedules, with all GPs based, practicing and registered in Ireland
  • We offer the longest service hours in the market for online GP consultations
  • Online prescription service offers convenient and simple access, and delivery to your door
  • Our dedicated smartphone app and responsive website give you access on the go
  • Expert physiotherapist advice is available through Physioline
  • GPline and Nurseline are available 24/7 for immediate access to advice

 

Service hours

GPlive Online Consultation:

  • 8am - 10pm Monday-Friday
  • 10am - 8pm Saturday
  • 10am - 4pm Sunday

Physioline

  • 8am - 7pm Monday-Saturday

Our GPline, Nurseline & Online Prescription Services are available 24 hours a day, 7 days a week.