Your Questions Answered

Let us help you find the answers to your frequently asked questions. Browse through the information below, or contact the experts in our friendly team.

Would you like to:

Find out more about direct debit collections?

Can I choose my direct debit collection date?

Our direct debit collection date is always the first working week of the month. Our collection dates for the following few months are:

4th April 2014

12th May 2014

9th June 2014

 

What happens if my direct debit is unsuccessful?

If your direct debit is unsuccessful on one occasion we will present to your account for two amounts on the next collection date. If more than one collection is unsuccessful please contact us to arrange an alternative method of payment.

Learn more about our scan centres? e.g. MRI, CT, PET, Dexa

Where are your fully covered scan centres?

If you need to have a scan and wish to find out where our fully covered scan centres are situated, please click here.

Switch to Laya Healthcare from another provider?

I’m no longer happy with my current provider, and would like to switch to Laya Healthcare. How do I compare all of the different schemes?

That’s easy! Take a look at our switching page and let us do the work for you. Just enter your details for an immediate view of the benefits you’ll receive and savings you’ll make by switching to Laya Healthcare.

Find out more about waiting periods?

Do waiting periods apply when I switch to Laya Healthcare?

You’ll have immediate cover for accident, injury and out-patient costs incurred after you join Laya Healthcare. If you’ve served all of your waiting periods with your previous insurer, then waiting periods won’t apply when you switch to us. Alternatively, you can serve the remainder of your current waiting periods with Laya Healthcare because we fully recognise the length of time you’ve spent with your previous insurer. Find out more about waiting periods.

Get more information on renewing?

My policy is up for renewal shortly, what do I need to do?

If you are happy with the details of your renewal, you don't need to do anything. We will organise for your policy to automatically renew.

How can I pay for my renewal?

You can pay for your renewal by credit card, laser card or direct debit annually, or if you want to spread your payments over the year you can set up a monthly direct debit with us. Please note, if you are paying for your renewal by instalments a 3% credit charge will apply

Claim everyday medical expenses?

How do I find out more about my cover for everyday medical expenses?

We’re delighted to help you save on everyday medical expenses like GP fees, consultant visits and physiotherapy. Just click on the relevant link below for full details:

Aspire Suite, Teacher Suite, Value SuiteEssential Suite, Credit Union Suite, CareManager Suite, HealthManagerSuite, Total Health Suite, HealthSense Suite, HealthWise Plus Suite, ConnectCare SuiteSimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite

How do I claim for these everyday expenses?

It's easy! Simply complete an Out-patient claim form‌ and return it with your original receipts to Laya Healthcare, Eastgate Road, Eastgate Business Park, Little Island, Co. Cork. We will assess your claim within three days.

Update your Laya Healthcare policy?

What kind of information can I update online using "My login"?

You can

Update your contact details
Add an additional member to your policy
Change your method of payment, and
Change your level of cover.

To make your changes quickly and easily, simply use the My login section of our website - click here for this.

Find out more about going to hospital?

Do I have to do anything before I go into hospital?

It’s best to contact us prior to your hospital stay with the name and location of the hospital you’ll attend, your consultant's name and details of the treatment you’ll undergo. If your scheme has a hospital-stay excess, you’ll need to pay the first €50, €125 or €200 of your hospital claim depending on the private hospital you choose. This should be paid directly to the hospital.

Do I need to complete a claim form in relation to my hospital stay?

Yes, the hospital will provide the form to you and request that you complete and sign it when you’re there. The hospital will then send the claim form to us. The only thing you have to remember is to bring your membership number along with you.

Do I need to pay the hospital directly?

In most cases, we pay the hospital directly; to enable us to do this quickly and efficiently, please remember to bring your membership card along with you. Depending on your level of cover, you may be required to pay the first €50, €125 or €200 of your hospital claim, depending on the private hospital you have chosen. You pay this directly to the hospital. For more information, click on the link to your scheme from the list below.

Do waiting periods apply to hospital stays?

You have immediate cover for accident, injury and out-patient costs incurred after you join Laya Healthcare. If you have served all your waiting periods with your previous insurer, then waiting periods won’t apply when you switch to us. Alternatively, you can serve the remainder of your current waiting periods with Laya Healthcare because we fully recognise the length of time you have spent with your previous insurer. Find out more about waiting periods.

What kind of hospital cover do I have on my current policy?

This depends on the scheme you’ve chosen. Full details of the hospital cover on each of our policies are contained in the links below:

Aspire SuiteEssential SuiteCredit Union SuiteCareManager SuiteHealthManagerSuite, Total Health SuiteHealthSense SuiteHealthWise Plus SuiteSimplyHealth SuiteCompanyHealth SuiteCompanyCare Suite

Get more information on maternity cover?

I’m having a baby! What am I covered for?

Congratulations! At Laya Healthcare, we offer lots of great benefits for mums-to-be including post natal home nursing, baby massage, breast feeding consultancy and counselling services. Just click on the links below to find out more about the specific benefits you can enjoy.

Aspire SuiteEssential Suite, Credit Union Suite, CareManager Suite, HealthManager SuiteTotal Health Suite, HealthSense Suite, HealthWise Plus Suite, SimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite

Do waiting periods apply?

A 52 week waiting period applies to maternity/infertility benefits.

Do I need to complete a maternity claim form to avail of my hospital benefit?

Yes, however, the hospital will provide the form to you and request that you complete it when you’re there. The hospital will then send the claim form to us. The only thing you have to remember is to bring your membership number along with you.

How can I cover my newborn baby?

You can add your newborn to your policy free of charge until your next renewal, and enjoy the peace of mind that they are covered immediately. To add your newborn baby, simply login to the My login section of our website - click here for this.

Is infertility treatment covered by my scheme?

Laya Healthcare is the only healthcare provider in Ireland to offer benefits to members undergoing infertility treatment. To help you start your family we'll give you €1000 towards specific infertility treatments (IUI, ICSI and IVF) for female members per lifetime when carried out in approved centres. This benefit is available on the FamilyCare, HealthManager Silver, Healthmanager Gold, SimpleHealth, CompanyCare, CompanyCare Plus, CompanyCare Premium and CompanyCare Gold.

Check if you are covered abroad?

I’m travelling overseas soon. How does Laya Healthcare cover me in case of emergency?

Laya Healthcare policies can give you the peace of mind you need when faced with a medical emergency while travelling overseas. This benefit is eligible for six months of the year. Your level of cover will depend on the scheme you have chosen. Find out more by clicking the relevant link below:

Aspire SuiteEssential Suite, Credit Union Suite, CareManager Suite, HealthManagerSuiteTotal Health SuiteHealthSense Suite, HealthWise Plus Suite, SimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite

How do I contact you if I have an emergency while travelling?

For immediate assistance, dial our overseas assistance phone line on +353 21 422 22 04. Do remember to carry with you your Laya Healthcare membership card which has details of your scheme and our overseas assistance number.  

Is travel insurance included with my overseas emergency cover?

No, travel insurance must be purchased separately to your health cover. However, if you need travel insurance, just click here and we can help.

Find out more about tax relief?

What kind of tax relief am I entitled to and how do I get it?

Under current Irish tax legislation, you are entitled to income tax relief in respect of your health insurance subscription. Relief is given at the applicable rate, and refunded to you at source. This means that all our policy subscriptions are shown net of the applicable rate of income tax. Budget 2014 has had an impact on some of our schemes. For more information click here.

Phone Laya Healthcare?

How do I call the Laya Healthcare team?


You can speak to one of our friendly, expert team members by calling us on:


  LoCall 1890 700 890 
  Landline    +353 21 20 22 000
  Overseas Assistance Line +353 21 422 22 04
  24 hour Nurseline 1850 923 500